Go to MY ORDER, request for return of an item with the listed reasons within 14 days of receiving the order. After, write to us at cfrona@gmail.com compulsorily with the subject as “return request”, provide order ID and your reason in the description with compulsory images/video clips of the product being returned for a smooth process within 14 days of receiving the order.

If you have any inquiries or unable to make the return, our customer support team is available to service 24*7.

Only the items specifically given under the “RETURN ELIGIBLE CRITERIA” are allowed for return. We do not accept other items for return than those given under these criteria.

All items are eligible for return except personalized, engraved, customized, or made-to-order items.

The item/items should be unused, unworn, and with all tags intact in original condition.

Items with no CFRONA tags on them or that have been removed are not eligible.

Any engraved rings, bracelets, or necklaces are not eligible, except for wrong engraving on our side.

Any items altered or damaged by you in any way shall not be eligible.

We no longer accept exchanges. However, in case of a size issue, we can provide an exchange. Please email us at cfrona@gmail.com for an exchange within 7 days of receiving the order.

The item shall be in original condition, with all packaging and tags intact. It must not show signs of wear, tear, or tampering. There should not be any alteration or repair made by a third person. The shipping and handling costs must be borne by you (link of shipping ).

Important Note: Once a product has been exchanged, it cannot be returned later.

Our Team will go through your return request and email. After the inspection, we will accept the genuine requests, based on the return eligibility criteria, within 4-5 business days (MONDAY TO FRIDAY).

When the item is returned to us, our Quality Assurance Team will conduct a thorough examination of the item. It should be in original condition, unworn, unused, and with all tags intact. Once the item meets our return conditions, we will process your refund within 5-7 days. We reserve the right to reject returns if the item is not in sellable condition.

The period may extend to 7-8 days due to unforeseen events.

Once the returned item passes through our examination process, we will initiate your refund. It may take 5-7 business days for the refund to reflect in your account once the product arrives at our warehouse.

The refund shall be made under the given method:

For the defective or damaged items from our side, or For wrong engraved or any faulty items from our side, we sincerely apologise for the inconvenience caused and will refund the amount to the original payment method within 5-7 days.

For any reason other than those provided above, we will refund the amount to your Cfrona wallet within 5-7 days. The refund shall be made after deducting shipping charges (shipping link). You can utilize that amount for your next purchase with us.

Shipping costs shall depend on your locality. Check our shipping policy to calculate the cost. Once the request is made through our return portal, we will confirm and assign a delivery agent to you. Kindly hand over the return item to our authorized delivery agent only. In case you return through another agent or by yourself, Cfrona shall not be liable for any theft, damage, or misplaced items.

We offer free shipping on all orders worldwide.

IMPORTANT NOTE: Buyers outside the US shall be responsible for any customs duties or taxes applicable under their local law.

Our standard delivery period is 5-7 business days. For made-to-order or customized items, delivery may take 7-10 business days. Please note that these timeframes may be affected due to unforeseen events. Cfrona assures safe and fast delivery to your doorstep.

If you choose to return an item, the shipping cost shall be deducted from your refund. The shipping cost will depend on your locality. Contact us for more details.

Our team works around the clock to deliver your order on time, and we sincerely apologise for any delay. Due to peak demand or unforeseen circumstances, your delivery may take a little longer-estimated 7-10 business days. For any further inquiries or doubts, please get in touch with our support team.

Yes, you may change the shipping address within 24 hours of receiving your purchase confirmation. Please note that any request made after this time cannot be processed.

To check the status of your order, simply click on your order in your account, and you’ll be able to easily track your shipment.

1. Free International Shipping
2. Fastest Delivery
3. Secure Packaging and Handling
4. Easy Order Tracking

We offer a two-year warranty on all Cfrona products from the date of purchase. You can enjoy our warranty coverage within two years of purchasing the product. Any requests made after the expiry period shall not be accepted.

Our warranty covers the following:

1. Any manufacturing defects in metals or gemstones,
2. any damage caused during production process, or
3. any minor or major faults resulting from our side.

All the products are eligible for warranty claims except:

1. Damage caused by normal wear, tear, misuse, or accidents,
2. Any alteration, repairs, or tampering done by a third party not authorized by CFRONA, or
3. Loss or theft of the product.

Contact our support team or write to us at cfrona@gmail.com with the subject “warranty claim”.